Microsoft Teams Collaboration Suite with Advanced VoIP Features
Microsoft Teams is a powerful communication and collaboration tool, and the integration with Dynamics 365 allows you to extend its capabilities even further. With the Microsoft Teams integration, you can invite anyone in your organization to view and collaborate on customer records right within a Teams chat or channel. This makes it easy to keep all of your team members up-to-date on the latest information and ensures that everyone is on the same page. In addition, you can make and receive calls from within Dynamics 365, making it even easier to stay connected with your team. The Microsoft Teams integration is a great way to get the most out of both Microsoft Teams and Dynamics 365.
Place and Receive External Business Calls from Teams
Microsoft Teams is a powerful collaboration tool for businesses, but it falls short when it comes to external calling. If your staff communicates with clients, vendors and partners on a regular basis, they will likely need a VoIP integration in order to place, receive, hold, park and transfer external PSTN calls straight from their Microsoft Teams interface. By adding this integration, you will be able to augment your employees’ communications and make sure that all of their needs are met. This will ultimately improve productivity and help your business to run more smoothly.
1. Easy installation
When companies want to expand their PSTN communications systems, they have to install lines. This can lead to network downtime and office disruption, which in turn, can cause a sharp decline in revenue if employees struggle to make outgoing calls to clients. With VoIP there are no lines or hardware to install. You only need to purchase IP phones, and we’ll even install the software for you.
Streamline Your Operations with Advanced Call Routing
Many organizations are relying on advanced routing features to manage incoming calls. Microsoft Teams doesn’t provide these call routing capabilities natively, however a Microsoft Teams-VoIP integration can give your staff the customized call routing functionalities they need to work efficiently straight out of their Microsoft Teams account. This Microsoft Teams-VoIP integration provides your staff with familiar Microsoft Teams interface to make and receive phone calls, being able to utilize Microsoft Teams call queues, voicemails, and ring sequences. Having this Microsoft Teams-VoIP integration will allow your staff to work more efficiently and support your organization’s needs.
2. Reduced costs
VoIP saves you money in a number of ways. When using PSTN, you’re basically renting the copper wires that your messages travel across. With VoIP, there are no wires. All messages cross the internet. Along with cutting out rental fees, you also save on maintenance, upgrade and repair costs because you don’t need to hire a technician. Finally, does your company make a lot of international calls? VoIP saves you on international calling expenses.
Easily Connect Desktop, Mobile, Phone and Fax Users
With Microsoft Teams, your staff can communicate from any desktop or mobile device. But what if they need to use desk phones, faxing, paging or wireless phones in a store or warehouse location? Teams doesn’t support analog devices or IP phones natively. But with a Teams-VoIP integration, you can connect all your users into a unified communication system, regardless what device they use.
3. Increased scalability
While we briefly covered this under “easy installation” it’s worth mentioning again. VoIP is perfect for companies looking to expand or scale back staff. They can easily add or drop lines at ease.
Connect Customer Service and Sales to the Rest of the Organization
Microsoft Teams is a great tool for collaboration, but it lacks some of the features that customer-facing staff need to do their jobs efficiently. A VoIP Integration can provide the advanced call center functionality that they need, while still keeping them connected to their Teams-using peers. With a VoIP Integration, they can have the best of both worlds: the leading-edge call center features that they want, and the close collaboration with other teams that they need.
Get Immediate Support During Emergencies
Microsoft Teams is a powerful communication tool, but like any software, it can sometimes run into problems. When issues occur, it’s important to have a vendor who can provide quick and efficient support. That’s where we come in. We’re Microsoft Teams experts, and we’re here to help you resolve any issues you may be having. We’ll work with you to troubleshoot the problem and get your communications back up and running as quickly as possible. So if you’re ever having trouble with Microsoft Teams, know that we’re here to help.
Talk to an Expert (804) 964-1700
Microsoft Teams is a powerful collaboration tool, but it lacks many of the features that modern businesses rely on. However, augmenting its collaboration features with advanced VoIP functionalities can go a long way in giving your staff the robust, unified communications and collaboration platform they need. By integrating Microsoft Teams with a VoIP system, you can give your employees the ability to make and receive calls, transfer calls, and add callers to conferences. You can also add voicemail, caller ID, and call forwarding features.