When it comes to office telecom solutions, it can be difficult to figure out exactly which type of phone system would best facilitate your business. At Richmond Telecom, we offer a free audit of your current system in order to determine the areas in which it could improve. However, only you can make the final decision as to which type of system is ultimately right for you.
Perhaps the most important factor in determining which telecom solutions to turn to is your employees' needs. The real goal when installing a new phone system is to increase productivity and make employees better able to do their jobs, so why would you move ahead with a decision without consulting them?
When discussing a phone system change with the people who will be using the new system, ask them which specific capabilities would make their work lives easier. Would videoconferencing or unified messaging, where messages are sent through email, text and the phone system, make their jobs easier? Or, on the other hand, would they end up more confused than helped by the new technology because they just need to be able to call out and receive voicemails?
Another factor to consider is whether your company has a strong in-house IT team, in which case a locally hosted VoIP system would work for you, or whether you would rather your phone servers be maintained by someone else, in which case you should look into cloud VoIP solutions.
Finally, do your employees spend a lot of time at their desks, or do they often travel and work from home? If this is the case, then you might want to consider a virtual phone service that connects cell phones rather than landlines.
For more information or to schedule a technical audit, contact us today.