Before calling a provider to upgrade your phone system, there’s a little homework you must complete first. Many companies get confused when switching phone providers. They often don’t know that different types of business communication systems exist such as on-premise UC solutions, Unified Communications as a Service and blended architecture.

One of the first questions a provider will ask is what kind of service you want to upgrade to. It’s important to clearly explain the type of service you already have, the problems that exist with it and what you hope to get out of a new system.

Because of its cost,  many companies upgrade from on premise UC solutions  to either UcaaS or blended architecture. UcaaS solutions are usually less expensive than UC solutions but can suffer from quality and reliability problems. A great alternative is blended services that combine on-premise and cloud-based services.

If you’re thinking about upgrading to VoIP, call Richmond Telecom today.